Any kind of deviation from the normal behavior of the application or any disruption in the functionality or usability can be categorized as a bug. Therefore, bug management is a process where the quality assurance team identifies issues in the applications, report them, and then track their progress from the discovery phase until they are resolved. More often than not, a bug in the application can be traced to incomplete requirements, coding errors, logical errors in the design documents, a misconstruction of the needs of the customers, ambiguous requirements or requirements that lack proper details, lack of adequate documentation, and lack of proper testing.
Contributions of Bug Management towards Seamless Development Process
Even though defects are an inevitable part of the development cycle, the testing team can still make efforts to reduce their impact and frequency in the project through an effective management process and sound bug management tools. The underlying objective of the entire process is to prevent the bugs before they take place, catch the unavoidable defects in the early stages of the development process, and lastly maximize the efforts to mitigate the impact of these defects on the overall project by as much margin as possible. Some of the fundamental principles which serve as the foundation for the bug management system, comprising of;
- The primary aim of the system should be to prevent the bugs from occurring, and if that is not practical or possible given the circumstances then the impact of the said bugs should be reduced to the absolute minimum.
- The entire process of bug management should be risk-driven, in a sense that the allocation of resources and the scheduling of defects based on priorities should be based on the degree to which the impact of the risk can be curtailed.
- Bug management tools should not be considered as an afterthought or be utilized after the development process is complete, instead, they should be a vital part of the development lifecycle from the beginning. It is important for the teams to use these tools to facilitate them in improving the testing processes.
- High-value tasks that are prone to errors like reporting the bugs and analyzing all the information related to the defects for a detailed report should be automated to a great extent; as much as possible without actually compromising on the quality.
Benefits of Bug Management System
The bug management system is usually holistic software that encapsulates all the activities that are mentioned above and goes beyond discovering and reporting the defects in the system. With these tools, the developers and testers are able to communicate and collaborate effectively through common knowledge and a shared language which in turn allows them to not only post problems, but also search for possible enhancements, and leave comments in the current reports for future references. Testers are able to maintain audit trails so that they can track all the changes and ensure that they are accounted for; in addition to that, they can also manage the defects which have been assigned to different team members.
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